Products Support

Welcome! You can raise a Products Support request from the options provided.

What can we help you with?

{"xsrfToken":"4733958bc959e62b660a7e46e216b5dc8c6c2657_lout","branding":{"id":"3","key":"support","name":"Products Support","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c7d1795d-1e61-40e5-8d8a-26d828a49384/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZTU5ZDJhNi0xZmJiLTQ5NjMtODVjYy05NjE5OTljMDM3NzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM3ZDE3OTVkLTFlNjEtNDBlNS04ZDhhLTI2ZDgyOGE0OTM4NCI6WyJyZWFkIl19LCJleHAiOjE3NDkwMTEyNTgsIm5iZiI6MTc0OTAxMDY1OH0.YxJxLP4GWgqnndRL8k96M_v-0swKucA15J6lDu44lw8&client=6e59d2a6-1fbb-4963-85cc-961999c03770&mode=fit","logoId":"c7d1795d-1e61-40e5-8d8a-26d828a49384","isLogoAvailable":true,"helpCenterTitle":"Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"pl-PL":{"helpCenterTitle":"Witaj w centrum pomocy Craftware","sharedPortalName":"Craftware Help Center","localeDisplayName":"Polish (Poland)"},"en-US":{"helpCenterTitle":"Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#6c90c4","helpCenterTitleColor":"#0c3a6d","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"support","projectId":13650,"serviceDeskId":3,"name":"Products Support","description":"Welcome! You can raise a Products Support request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"23","name":"File a bug report","descriptionHtml":"","callToAction":"File a bug report","introHtml":"File a bug report","icon":13102,"iconUrl":"https://addonrock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13102","groups":[7],"key":""},{"id":"25","name":"Request new feature","descriptionHtml":"","callToAction":"Request new feature","introHtml":"Request new features in our products","icon":13102,"iconUrl":"https://addonrock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13102","groups":[7],"key":""},{"id":"21","name":"Request suppport","descriptionHtml":"","callToAction":"Request suppport","introHtml":"Ask questions, get assistance","icon":13102,"iconUrl":"https://addonrock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13102","groups":[7],"key":""}],"reqGroups":[{"id":7,"name":"General"}],"orderMapping":{"7":[25,23,21]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"27c36e99-95e8-3243-ac46-1ce727c2512a","appLinkName":"System Confluence","appLinkUrl":"https://addonrock.atlassian.net/wiki","spaceKey":"KB","spaceName":"Product Knowledge Base","spaceUrl":"https://addonrock.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":3,"kbLinkDomainURLs":["https://addonrock.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZTU5ZDJhNi0xZmJiLTQ5NjMtODVjYy05NjE5OTljMDM3NzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMzY1MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDkwMTE4NTgsIm5iZiI6MTc0OTAxMDY1OH0.uOJCG1FvPT33DI41SIFWdXEbMak9xL_TaT5wj4isUgA","targetCollection":"upload-project-13650","endpointUrl":"https://api.media.atlassian.com","clientId":"6e59d2a6-1fbb-4963-85cc-961999c03770","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Help Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://addonrock.atlassian.net/wiki","kbLinkDomainURLs":["https://addonrock.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=addonrock","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"4733958bc959e62b660a7e46e216b5dc8c6c2657_lout","baseUrl":"https://addonrock.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://addonrock.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"300829120","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"6e59d2a6-1fbb-4963-85cc-961999c03770","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"dc8dcb26768b48a9839da58dd16d91ed","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}