Products Support

Welcome! You can raise a Products Support request from the options provided.

What can we help you with?

Request new feature

{"xsrfToken":"0c75551f4081d5bf56fb119f471a4ebaa8870a7b_lout","branding":{"id":"3","key":"support","name":"Products Support","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c7d1795d-1e61-40e5-8d8a-26d828a49384/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZTU5ZDJhNi0xZmJiLTQ5NjMtODVjYy05NjE5OTljMDM3NzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM3ZDE3OTVkLTFlNjEtNDBlNS04ZDhhLTI2ZDgyOGE0OTM4NCI6WyJyZWFkIl19LCJleHAiOjE3NTAxMTQ2MjMsIm5iZiI6MTc1MDExNDAyM30.b_AkJURPMrhNOBuBwP2fXf-BO0fXwqPupy1oiZdiKMQ&client=6e59d2a6-1fbb-4963-85cc-961999c03770&mode=fit","logoId":"c7d1795d-1e61-40e5-8d8a-26d828a49384","isLogoAvailable":true,"helpCenterTitle":"Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"pl-PL":{"helpCenterTitle":"Witaj w centrum pomocy Craftware","sharedPortalName":"Craftware Help Center","localeDisplayName":"Polish (Poland)"},"en-US":{"helpCenterTitle":"Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#6c90c4","helpCenterTitleColor":"#0c3a6d","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"support","projectId":13650,"serviceDeskId":3,"name":"Products Support","description":"Welcome! You can raise a Products Support request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"23","name":"File a bug report","descriptionHtml":"","callToAction":"File a bug report","introHtml":"File a bug report","icon":13102,"iconUrl":"https://addonrock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13102","groups":[7],"key":""},{"id":"25","name":"Request new feature","descriptionHtml":"","callToAction":"Request new feature","introHtml":"Request new features in our products","icon":13102,"iconUrl":"https://addonrock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13102","groups":[7],"key":""},{"id":"21","name":"Request suppport","descriptionHtml":"","callToAction":"Request suppport","introHtml":"Ask questions, get assistance","icon":13102,"iconUrl":"https://addonrock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13102","groups":[7],"key":""}],"reqGroups":[{"id":7,"name":"General"}],"orderMapping":{"7":[25,23,21]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"27c36e99-95e8-3243-ac46-1ce727c2512a","appLinkName":"System Confluence","appLinkUrl":"https://addonrock.atlassian.net/wiki","spaceKey":"KB","spaceName":"Product Knowledge Base","spaceUrl":"https://addonrock.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":3,"kbLinkDomainURLs":["https://addonrock.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZTU5ZDJhNi0xZmJiLTQ5NjMtODVjYy05NjE5OTljMDM3NzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMzY1MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTAxMTUyMjMsIm5iZiI6MTc1MDExNDAyM30.7NvCT6gu2BRUn3SJWgxS5MnRpaQPkdOySKOMCSy_veo","targetCollection":"upload-project-13650","endpointUrl":"https://api.media.atlassian.com","clientId":"6e59d2a6-1fbb-4963-85cc-961999c03770","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":25,"projectId":13650,"form":{"name":"Request new feature","descriptionHtml":"","callToAction":"Request new feature","intro":"Request new features in our products","instructions":"","icon":13102,"iconUrl":"https://addonrock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13102","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Product","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"13000","label":"Custom Field Pack","selected":false,"children":[]},{"value":"12174","label":"Download Attachments","selected":false,"children":[]},{"value":"12177","label":"Google Apps for Crowd","selected":false,"children":[]},{"value":"12600","label":"Google Drive Exporter","selected":false,"children":[]},{"value":"12175","label":"Search Attachments","selected":false,"children":[]},{"value":"12173","label":"Searched Linked Issues","selected":false,"children":[]},{"value":"12601","label":"Timeboxing","selected":false,"children":[]},{"value":"12176","label":"Timeline","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"duedate","jiraFieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Due date","description":"Provide expected delivery date for your feature request","descriptionHtml":"Provide expected delivery date for your feature request","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/25","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/25","calendarParams":{"firstDay":0,"date":"2025-06-17T00:47:03+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%d/%m/%y","dateTimeIfFormat":"%d/%m/%y %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"27c36e99-95e8-3243-ac46-1ce727c2512a","appLinkName":"System Confluence","appLinkUrl":"https://addonrock.atlassian.net/wiki","spaceKey":"KB","spaceName":"Product Knowledge Base","spaceUrl":"https://addonrock.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":3,"kbLinkDomainURLs":["https://addonrock.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZTU5ZDJhNi0xZmJiLTQ5NjMtODVjYy05NjE5OTljMDM3NzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMzY1MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTAxMTUyMjMsIm5iZiI6MTc1MDExNDAyM30.7NvCT6gu2BRUn3SJWgxS5MnRpaQPkdOySKOMCSy_veo","targetCollection":"upload-project-13650","endpointUrl":"https://api.media.atlassian.com","clientId":"6e59d2a6-1fbb-4963-85cc-961999c03770","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=addonrock","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"0c75551f4081d5bf56fb119f471a4ebaa8870a7b_lout","baseUrl":"https://addonrock.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://addonrock.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"300829120","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"6e59d2a6-1fbb-4963-85cc-961999c03770","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"97c82040a44c4578b91a438f687ce7d5","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}