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When you see this exception in logs then this means you upgraded JIRA to version 8. Index must be rebuild to work properly. Plugin will not run automatic indexing because it could impact your JIRA performance. You need to manually execute re-indexing. Please check our guide. |
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Probably there is a problem with UPM and Plugin License Storage plugin bundled with your JIRA. You can check this in logs looking for PluginLicenseStoragePluginUnresolvedException. Any users using JIRA 5.0.1+ could run into this problem because these versions of JIRA come bundled with UPM 2. Update the UPM in JIRA and re-install add-on fix this problem |
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The plugin may give incomplete results in the following situations:
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The plugin logs are present in the usual
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Click on the links to expand panels and see answers. |
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Try checking the logs first. If that doesn't help, please contact us at our Support Portal. Don't forget to add the important snippets of the logs to your message. |