Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"e59f0ce417d9168d5794de06b12825aaee3f8094_lout","branding":{"id":"3","key":"support","name":"Products Support","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c7d1795d-1e61-40e5-8d8a-26d828a49384/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZTU5ZDJhNi0xZmJiLTQ5NjMtODVjYy05NjE5OTljMDM3NzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM3ZDE3OTVkLTFlNjEtNDBlNS04ZDhhLTI2ZDgyOGE0OTM4NCI6WyJyZWFkIl19LCJleHAiOjE3NjkzMjMyMDIsIm5iZiI6MTc2OTMyMjYwMn0.dnXwQmp445gOkFxfmCCbFWnUSwKbNXjlDxVVhM0dQfw&client=6e59d2a6-1fbb-4963-85cc-961999c03770&mode=fit","logoId":"c7d1795d-1e61-40e5-8d8a-26d828a49384","isLogoAvailable":true,"helpCenterTitle":"Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"pl-PL":{"helpCenterTitle":"Witaj w centrum pomocy Craftware","sharedPortalName":"Craftware Help Center","localeDisplayName":"Polish (Poland)"},"en-US":{"helpCenterTitle":"Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#6c90c4","helpCenterTitleColor":"#0c3a6d","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"support","projectId":13650,"serviceDeskId":3,"name":"Products Support","description":"<p>Welcome! You can raise a Products Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"23","name":"File a bug report","descriptionHtml":"","callToAction":"File a bug report","introHtml":"<p>File a bug report</p>","icon":13102,"iconUrl":"https://addonrock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13102","groups":[7],"key":""},{"id":"25","name":"Request new feature","descriptionHtml":"","callToAction":"Request new feature","introHtml":"<p>Request new features in our products</p>","icon":13102,"iconUrl":"https://addonrock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13102","groups":[7],"key":""},{"id":"21","name":"Request suppport","descriptionHtml":"","callToAction":"Request suppport","introHtml":"<p>Ask questions, get assistance</p>","icon":13102,"iconUrl":"https://addonrock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13102","groups":[7],"key":""}],"reqGroups":[{"id":7,"name":"General"}],"orderMapping":{"7":[25,23,21]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"27c36e99-95e8-3243-ac46-1ce727c2512a","appLinkName":"System Confluence","appLinkUrl":"https://addonrock.atlassian.net/wiki","spaceKey":"KB","spaceName":"Product Knowledge Base","spaceUrl":"https://addonrock.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":3,"kbLinkDomainURLs":["https://addonrock.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZTU5ZDJhNi0xZmJiLTQ5NjMtODVjYy05NjE5OTljMDM3NzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMzY1MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjkzMjM4MDIsIm5iZiI6MTc2OTMyMjYwMiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.-kvTGXHSjJr2Y_7rehliBdDz3s6FI_KaF8YlsEBfi6E","targetCollection":"upload-project-13650","endpointUrl":"https://api.media.atlassian.com","clientId":"6e59d2a6-1fbb-4963-85cc-961999c03770","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":21,"projectId":13650,"issueType":{"id":"13","name":"Support"},"form":{"name":"Request suppport","descriptionHtml":"","callToAction":"Request suppport","intro":"<p>Ask questions, get assistance</p>","instructions":"","icon":13102,"iconUrl":"https://addonrock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13102","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Blocker","selected":false,"children":[]},{"value":"2","label":"Critical","selected":false,"children":[]},{"value":"3","label":"Major","selected":true,"children":[]},{"value":"4","label":"Minor","selected":false,"children":[]},{"value":"5","label":"Trivial","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Product","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"13000","label":"Custom Field Pack","selected":false,"children":[]},{"value":"12174","label":"Download Attachments","selected":false,"children":[]},{"value":"12177","label":"Google Apps for Crowd","selected":false,"children":[]},{"value":"12600","label":"Google Drive Exporter","selected":false,"children":[]},{"value":"12175","label":"Search Attachments","selected":false,"children":[]},{"value":"12173","label":"Searched Linked Issues","selected":false,"children":[]},{"value":"12601","label":"Timeboxing","selected":false,"children":[]},{"value":"12176","label":"Timeline","selected":false,"children":[]}]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/21","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/21","calendarParams":{"firstDay":0,"date":"2026-01-25T07:30:02+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%d/%m/%y","dateTimeIfFormat":"%d/%m/%y %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"27c36e99-95e8-3243-ac46-1ce727c2512a","appLinkName":"System Confluence","appLinkUrl":"https://addonrock.atlassian.net/wiki","spaceKey":"KB","spaceName":"Product Knowledge Base","spaceUrl":"https://addonrock.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":3,"kbLinkDomainURLs":["https://addonrock.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZTU5ZDJhNi0xZmJiLTQ5NjMtODVjYy05NjE5OTljMDM3NzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMzY1MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjkzMjM4MDIsIm5iZiI6MTc2OTMyMjYwMiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.-kvTGXHSjJr2Y_7rehliBdDz3s6FI_KaF8YlsEBfi6E","targetCollection":"upload-project-13650","endpointUrl":"https://api.media.atlassian.com","clientId":"6e59d2a6-1fbb-4963-85cc-961999c03770","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}